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A Happy Zappos Customer Says:

"Zappos Customer Service: I just want to say that I have been a customer for a little while now purchasing my running shoes with you. And although I just placed my order yesterday, I know that with your consistency, they will arrive when you say they will (1 day shipping = today!). However, I ventured out onto another website a few weeks ago to purchase my shoes at a lower price and they indicated I would receive them between April 1-4, I never got them. I also never got a notice that they were out of stock or delayed. I sent them an email yesterday and canceled my order with them and notified them that I was going back to Zappos.com who I know will send me my shoes on time. I also indicated the importance of on-time delivery because I am using these shoes to train for a marathon. They responded that if I want to spend more money, I can go to Zappos... at which point, I notified them that my knees are worth the extra money... and to me, so is good customer service. Thanks for your continued stocking of the Mizuno shoes, consistency, and quick shipping. It is greatly appreciated! "

Nicole D., Apr 10, 2008

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