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A Happy Zappos Customer Says:

"Zappos rocks! My 25 year old son told me about Zappos about a year or so ago. He works for a company much like Zappos, where customers are #1 and the customer service motto is the golden rule: "Do unto others as you would have them do unto you". Then I experienced Zappos for myself. I ordered my 13 year old son a pair of skateboard shoes for his 13th birthday. As usual, they were delivered immediately, but they were a half size too small. What did Zappos do? You guys sent the correct size BEFORE I had even had time to return the first pair, along with a birthday wish to my son. You never even charged my card for the second pair, just made an internal credit when you received the returned shoes. I tell ALL of my friends about Zappos. When Zappos CEO's interview hit the net, many of my friends called to say they loved the idea behind the Zappos customer service. Way to go. Now if we could only get the rest of the country on board. Have a great week. "

Janice J. C., Dec 9, 2008

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