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A Happy Zappos Customer Says:

"Not knowing who will read this, I wanted still to express appreciation for your firm's amazingly diligent order fulfillment lately. It is an almost aggressive focus on service that stands out even among excellent on line firms I do business with. (To say nothing of businesses at the other end of the spectrum, "Network Solutions" for a concrete example.) Moreover, your firm implicitly shows a further respect for customers by not deluging them with gratuitous or poorly targeted email as even some respectable firms do (and publications and nonprofits) once they have harvested the email address. I need recourse to a spam-filter blacklist to block some "respected" firms that spam me even after personally acknowledging requests to stop it. What kind of image do they think this creates? I could in fact write an article on the subject, and may do so (as I have done on others.) I will have to look at your other products in case I can move some further business to Zappos. Kind regards from Silicon Valley -- "

Max H., Mar 21, 2007

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