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A Happy Zappos Customer Says:

"To whom it may Concern, I want to say a personal thank-you to your Company and the shipping department for the excellent + service I received. My 7 year old Grandson is making his 1st Communion next week and still needed a nice pair or shiny oxford show in a wide width. He's small in stature but he has a wide foot and we took him to about 7 stores yesterday and no one could fit him with a 131/2 W/ shoe. His mother and I were both frustrated as the child was tired of getting in and out of a car from one shoe store to another. Finally we came home and late at night I was so upset on not getting his shoes I decided to try StrideRite.com on the Internet figuring I will find a wide width & we'd have these shoes. As I went through all Stride Rite had I found a nice shoe they could not get me a wide width. How your Company got into what I was looking for I do not even know. A pair of oxford black shoes came up that looked like just what we needed and when I entered the size you stated you had one pair so I preceded to purchase them. I figured over night service would be maybe till Friday or Saturday to get them. At 1:30 PM today about sixteen hours later the shoes were delivered to my door. I took them to my daughters home immediately and as soon as my Grandson came home we tried them on and they are PERFECT. So I'm saying THANK YOU from a VERY VERY satisfied customer. Your service was outstanding. From now on I will have you in my favorite Internet numbers. You saved a grandma, a mom, and a young 7 year old from the hassle of going out looking to get a Wide width shoe. Everyone sells every tennis shoes in a wide but when it comes to dress shoes no one has a wide width shoe. Makes no sense. We tried all the best name department stores when we were looking and they could not give us a wide width shoe for him. My daughter even tried other sites on the Internet and had no luck today. We are all one happy family and again your service is Excellent Plus. I never rate anyone excellent unless I mean it and that is a highest compliment to your Company. Sincerely, "

Mrs. Dorothy R., Apr 18, 2007

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