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A Happy Zappos Customer Says:

"I just wanted to say "Thank You" for the superb treatment my recently placed order received! I had purchased a pair of boots as a Christmas present for my daughter at a local, well-known shoe store, got them home, wrapped them, gave them to her, and only then realized that they were 2 different boots! Well, needless to say, she was very disappointed (as was I), since she wanted to wear them during her Christmas break from school. I could not locate them at another store, and as a second thought, I went to your web-site. Sure enough, they were in stock (at a lower price!), so I ordered them thinking, "Well, they won't arrive before break is over, but at least she'll have them afterwards." This was on a Saturday (during the Holidays!), and to my amazement the boots arrived in perfect condition early on Monday! My daughter is thrilled! Thank you so much for the overnight shipping upgrade! I actually order very frequently over the Internet and this is the very first time I felt so compelled to thank a company. Your service is outstanding and I will certainly continue to shop with you and recommend your web-site to everyone I know! Thank you, again!"

Donna S, Jan 3, 2009

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