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A Happy Zappos Customer Says:

"Hi Lacey, Thank you for your prompt response and correction to my order. I've now ordered several times from Zappos and I have been consistently "thrilled" by Zappos customer service. As the head of the customer service department at my firm - I can't tell you how wonderful it is to be treated the way I insist that my own customers be treated. You have a fantastic service program and your selection is great. I couldn't be more pleased with the service level that you provide to your customers. I wish Zappos could sell their customer service training program to other industries. The rest of the business world could learn a great deal from you! Keep up the great work. , SPHR "

Colleen D., Dec 13, 2007

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