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A Happy Zappos Customer Says:

"Truthfully, I wish I could make a suggestion on how you can improve your service. But I can't because your service is outstanding. I wanted the Uggs for my granddaughter so of course I turned to Nordstrom. It would be eight weeks before the Uggs would be delivered and her birthday was in ten days. My daughter suggested I try Zappos and my reply was "What is Zappos?" Well I quickly found out. It was easy to register, easy to order and delivery was exactly what you advertise. My comment to my daughter was "Yeah, I bet I'll have the Uggs in no time." She said, "You will Mom, I use them all of the time." And NO postage. What could be better than all of the above? This is an era when the word "service" means very little. You've restored my faith in the word. Thank you and you can be certain you have a repeat customer. Lake Oswego, Oregon "

Marie P., Jul 17, 2006

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