Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"You are more than welcome. This is why Zappos.com is so successful. How many people really take the time to email their customers? I can't think of one friendly email I've received from my mortgage company. I own a writing company...go figure... And seemingly, no one wants to take time for the customer. I've worked for big companies and retailer and they were always concerned with the bottom line. And everyone needs to profit to continue providing quality products. Companies however, should be more concerned with more with customer service. This is why I will come back to Zappos.com. Even if I was not granted a refund. I'd still come back because of the services and kindness. Zappos.com should be a model company for larger businesses to follow. Every time I call, I am greeted by a friendly and knowledgeable representative. They speak clearly and they are pleasant. They ask me how my day is going and that goes a long way. I look forward to filling my closet with Zappos.com specials for years to come. Go Zappos.com. I think my husband is tired of Zappos.com though...he says I don't need another pair shoes....I tell him to get a life! Every girl needs 3,000 pairs of shoes. :) Have a super duper day! "

Leslie G., Aug 3, 2007

Read More Testimonials

Submit a Video Testimonial