"Hi Zappos, I ordered a lot of shoes from you this Christmas. None of them worked out but the whole experience (ordering, returns, calling you) was so seamless it just confirmed my devotion to you! I cheated on you and did order a pair of shoes from another online store that you didn't have in my size, but the process has been such a hassle with them I will never cheat on you again. I really regret it now because I have wasted so much time with them; wish I never ordered from them! Hope to order from you again soon! Thanks, Christina"
Christina A., Jan 5, 2009
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