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A Happy Zappos Customer Says:

"Thanks Zappos, you folks are ALWAYS the best. I started off my "on-line-shoe-shopping-experience with Zappos and of course, LOVED IT, but then I made the mistake of purchasing from one of your competitor's due to their slightly lower prices (as I was gearing-up my shoe wardrobe for a NEW JOB). I bought about 8 pairs of shoes, but only 1 fit properly, so I had to go thru their RIDICULOUS return process, had to pay for return shipping - even though my returns were due to the fact that their shoes ran longer & wider than my usual 7.5W foot... I mean, I've had these feet for 48 years, so I'm pretty sure I know their size! I've learned my lesson: I'll NEVER AGAIN shop on-line for shoes anywhere else but ZAPPOS!!! You're WORTH the extra few dollars for the CONVENIENCE of your return policy!!! Sincerely, P.S. Thanks for pointing me in the right direction on my inquiry! "

Anne Marie, Jun 16, 2009

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