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A Happy Zappos Customer Says:

"I just received my first order from Zappos and wanted to take a moment to let you all know how impressed I am with the level of customer service that I received. I have nothing but excellent things to say about your company and the people that helped me with my order - outstanding customer service! I needed to exchange the shoes I ordered and was told the new pair probably wouldn't arrive for 2 days since I called later in the day. I got home today and my shoes were here...a day earlier than expected!! My shopping experience with Zappos far exceeded my expectations - thank you!! "

Kelly, Aug 25, 2007

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