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A Happy Zappos Customer Says:

"Hello, I have ordered a few pairs of shoes from Zappos in the past and have always been pleased with your service. I was always surprised with how quickly the packages came though I was never in a particular rush to receive them. I'm writing to tell you that I placed an order with another online retailer on the 9th and had to call to request express shipping. However, I was told that it was unavailable and that my package would not arrive by the time I needed it. I asked to cancel the order and customer service said that it probably wouldn't be a problem because it hadn't shipped yet. They informed me that I would receive an e-mail confirming the cancellation, if it hadn't been too far along in the process. Though it hadn't shipped yet, I suppose it was "too far along" because I never received an e-mail. Remembering the prompt service I had gotten in the past, I quickly ordered a different pair of shoes. A few hours later, I got an e-mail saying that they had shipped. Thank you so much for your great service. Sincerely, "

Mallory R., Feb 12, 2007

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