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A Happy Zappos Customer Says:

"I have to tell you that you are terrific! First of all, your site is SO easy to navigate and there is NO frustration level at all when ordering. It is the EASIEST site I shop at and, believe me; I do a lot of shopping both on the internet and in stores. Now, I get this email telling me that you upgraded my shipping at no additional cost to me and I am even more impressed! I am a shoe lover for sure and you have gained a long-term, loyal client. Furthermore, I have already recommended your site to several people - even before you sent this email telling me about how you upgraded the shipping on my order. In closing, let me say "thank you" for your outstanding customer service. I assure you that I will definitely continue to shop with you and will recommend you to EVERYONE I know. Alison"

Alison, Jun 4, 2009

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