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A Happy Zappos Customer Says:

"Hello, To give you the short version, I purchased a pair of adorable Dansko shoes (Tori) that were so painful I cried!!!!! You very, very kindly offered to take them back despite the fact that I'd already worn them a couple times. I took you up on your kindness and exchanged them for the Dansko Marcelle. While this is a totally different type of shoe and not the "dressy" look I was going for, they are so comfortable I could care less. I love my new pair of shoes and have worn them to work every day so far. I'm on my feet all day long and they offer so much support. I think I even have less back pain!!!!!!! So I just wanted to thank you so very much for your help and standing by your products. Many thanks. Loyal Zappos customer!!!!! ahn "

Kris H, Mar 1, 2009

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