"Zappos.com has absolutely the best site, best people, and customer service in the shoe biz. Even if I run into a shoe on another site, I'll return to Zappos for free and super-fast shipping, and hassle free problem resolution. The customer reviews can make the difference between buying from Zappos and buying from another site. If I know that the shoe is rated slightly bigger, narrower, etc., this can make all the difference in a decision to buy with confidence. Thanks again, Zappos.com People. You don't have to go 110%, but you do. And that makes all the difference in a bottom-line consumer world! "
Celise, Nov 23, 2007
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