"A few weeks ago, I ordered a jacket from Zappos and received an email upgrading my shipping to next day delivery. I understand that you do this frequently, but wanted to express my absolute amazement and gratitude for that refreshing break from the bad customer service at other companies. Zappos really does stand out in my mind as a great company-and I shop a lot! I normally never write random emails like this, but the email I received from Zappos a few weeks ago really made me happy. Keep up the good work! Thank you! Lauren"
Lauren R., Jan 6, 2009
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