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A Happy Zappos Customer Says:

"I wanted to say thanks again for your great service and shipping upgrade. I also wanted to tell you that you have served as an excellent shoe source for me and my family. I was honestly hoping that you might have a job opening somewhere near by. You see, I live in Oklahoma and recently lost my job. The economy has hit my family, and the job market is bleak, but I guess I'm never too broke to buy the important things in life, like shoes! But seriously, I wondered if the CEO had ever considered creating call centers nationwide for all the online shoppers you must handle daily. I watched your segment on the Zappos website, about your fun family work life on the Nightline, and thought to myself, now that is a job for me! Unfortunately, I can't relocate anywhere at this point, as my husband has owned his construction company in here for years, and my two year old daughter is attending a particular child care center where the wait list was unreal. Anyway, I just really wanted to express my honest thoughts on the service provided by the CEO, and the entire Zappos team. It looks like you all are having a fabulous time! Keep up the great work! Sincerely, "

Dani G., Mar 28, 2009

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