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A Happy Zappos Customer Says:

"Dear Customer Loyalty Team, I just have to say that I am extremely impressed with your level of service and your constant regard for the customer. I am in business school right now and I understand how important customers are...and how fickle they can be as well. With this in mind, you have officially gained my loyalty and retention, something that is difficult for most places to do. And in this economy, you should be proud that you are still able to capitalize on customer satisfaction, rather than force them to start paying for shipping, etc. Keep it up :) Sincerely, "

Stephanie B, Feb 15, 2009

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