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A Happy Zappos Customer Says:

"I just wanted to express my pleasant surprise as to your company’s exceptional customer service. I had purchased a pair of oversized slippers for my dad suffering from cancer. Unfortunately, he passed away before he had the chance to use them. When I called to inquire about returning them, you credited my account immediately, did not require us to return the slippers (per your request we donated the slippers to the local shelter). You then responded with a basket of flowers the next day with your sympathies for our loss. Thank you so much and kudos for the exceptional customer service. What a pleasure!"

, Jan 18, 2008

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