"I just wanted to send an email letting you at Zappos know how excellent you are in everything you do! I do a good bit of online shopping and you all are easily number one in customer service and policies. The fact that you do free next day (that is TRULY NEXT day) and free returns is awesome. When I had an issue with my item, you not only sent this coupon, but you also referred me to other merchants. I was really impressed. You saved me hours of searching online, but I won't need to search online for shoes anymore. Everything will come from Zappos! It's not worth the aggravation with other companies that do not come close to your customer service, quick shipping, and overall customer experience. I am so thrilled I've discovered Zappos and I cannot say enough good things about you. The customer experience you offer is so far beyond most online merchants that it's hard to compare you to anyone else out there (shoes or otherwise). I'll look forward to future shopping with you! Sincerely, "
Lisa M., Oct 19, 2007
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