"Even more than usual, I am astonished by your extraordinary customer service! I placed my order late yesterday afternoon; you upgraded my shipping at no cost, and today I have the shoes I ordered. Zappos consistently provides the finest customer experience (web or otherwise) that I've had in many, many years, and as usual I will be sure to spread the word. Congratulations - you folks must feel proud to work for a first-rate company. Thank you very much - I really do look forward to my next transaction. Sincerely, "
Diane S, May 20, 2009
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