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A Happy Zappos Customer Says:

"Just wanted to send praise for a phenomenal shopping experience! The pair of shoes I initially ordered (#67872404) was too small, so I called for return shipping materials. Given my past experiences with customer support, I was shocked and delighted by the level of courtesy extended to me. The larger size was sent via 1-day shipping... before I had the chance to return the first pair, without a requested shipping upgrade, and from a notably friendly (!) customer support rep. I was skeptical about ordering shoes online, but I now have confidence in your processes and will definitely be turning to Zappos for future purchases. And congrats on making the Fast Company 50! Sincerely, Steven"

Steven Z, Feb 16, 2009

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