"I wanted to write and tell you how impressed I am by your company. Recently I have ordered two pairs of shoes at different times and I was thrilled that there is free overnight shipping. I had to return one of them and it was so easy to ship back and the shipping was free. You seem to be the only company that offers free overnight shipping and makes returning so easy. I am really satisfied with my experience with Zappos and will continue to choose you over your competitors. Thanks for getting back to me. It would be incredible if Zappos sold additional items such as books, music, dvds, etc. because then I wouldn't have to deal with the companies that I currently buy these items from and could get incredible service from Zappos for even more products. Thanks again."
Blake C., Jan 5, 2008
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