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A Happy Zappos Customer Says:

"To Whom It May Concern: I just wanted to take a brief moment to thank your team for the exceptional customer service I've received. I just happened to do a quick check on the tracking number you provided and happily found that the item I ordered in the late evening on Tuesday has already been delivered to my home today. As the Corporate Safety and Distribution HR Manager for the leading hobby distributor in the nation, I must say that I'm incredibly impressed by your turnaround on this item and the exceptional level of communication about the status of my order. As a matter of fact, I shared your initial email with my director as an example of going the extra mile for the customer and tactfully drew their attention to it. (As we do same day shipping, our goal is to push our cutoff deadline later and later in the day so we can ship more fun stuff and get it to people even sooner than they expect.) Please send my warm regards to your distribution center staff and let them know that this type of service can only happen when you have a fun, friendly, and flexible staff with an outstanding dedication to their customers. Great job team! Thanks again, "

Beth, Apr 23, 2009

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