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A Happy Zappos Customer Says:

"I am just writing to thank you for your excellent customer service. I ordered shoes from you a few weeks ago, and my purchase was an excellent experience. The shoes arrived early, and you kept me updated about my order and the shipment throughout every step of the process, even following up after I received my order. I ordered the same shoes from another large online shoe company, of which I will resist the temptation to name, and it was an awful experience. They did not send the shoes in the time frame promised and did not communicate with me what was happening with my order. I had to call and email them several times to find out what was happening. After 3 weeks of waiting on failed promises, I gave up and cancelled my order. At least, the store did cancel my order as I requested. I ordered the shoes because a physical therapist recommended them to me to solve my hip pain, so "time was of the essence." I have found the shoes on other websites, but I don't even want to ask Zappos for the price guarantee because I am just so grateful for your customer service. I will always check out Zappos first. Customer service and good communication are keys to success, and you understand that! Thank you!!! (Now hip-pain free) "

Sena C., Mar 18, 2006

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