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A Happy Zappos Customer Says:

"I bet people usually find time to write emails when they are disappointed with their experience, and it seems they hardly ever do when they are really pleased. I am in the latter category. :) I ordered 2 pairs of shoes a few days ago, which arrived 2 days after the order was placed. The sizing was wrong (my fault, not Zappos) so I returned/reordered yesterday and received my new pair today. I cannot tell you how impressed I am with the ease of these transactions. I am a Zappos devotee for life!!!! Keep up the great work...by the way; these great new shoes will be taking me to the slums of Calcutta on a mission trip in a few weeks, so I doubly appreciate the timing!!!! Blessings and thanks, "

Angie, Apr 4, 2009

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