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A Happy Zappos Customer Says:

"Hey Zappos Folk: The Asics just arrived. Thanks for the free shipping upgrade. My wife and I have ordered several pairs of shoes/boots from you folks over the past few years and you have yet to make a mistake that we are aware of. Well done! I think we did have to return one pair a few years ago, but that was just because they weren't quite what Jamie wanted. Even that was handled without muss or fuss. In these days of non-existent customer service and help lines staffed by people who don't really speak English, it is refreshing to do business with your company. I'll be back when I wear this pair out or need something else."

Chris S., Aug 8, 2008

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