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A Happy Zappos Customer Says:

"I had to Email you and tell you what a great first experience I have had with your company! My sister has told me about your Web site, and I always hesitate to purchase on-line when there is no store outlet to make returns. However, if every on-line company was like yours then that would not be an issue. Your Web site is easy to use, the page where you make your purchases is easy and efficient, your notification of purchases being sent with a UPS number is spectacular, and Zappos has the easiest return process! Thank you for having a site where people with little feet can find shoes and a site that one would revisit time and time again. Your company could make bundles showing other companies how an on-line shopping Web site should be created. Kudos to you for installing such great business practices! With kind regards, "

Maureen W, Jul 9, 2006

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