"Thank you for the email and the handling of sending replacement boots, the other pair is in the mail back to you. I can't tell you how much I appreciate how Zappos handles their customer service, it is the most outstanding experience I have had and I do 80% of my shoes/clothing shopping on the internet, very seldom have I had the need to return something, but I've never had a better return experience, there has been drama with some returns in the past to other companies and I don't do business with them anymore, Naturalizer being one of them. It's this kind of service and attention to detail that makes your organization a great one, and I tell everybody about you!!!! "
Leslie St. C., Jan 4, 2009
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