"Dear Zappos Customer Service Department - In a day and age where the customer can never seem to find customer service - Zappos is the exception! What a pleasure it is to order and deal with your customer service department. I wanted to make sure to compliment your company for doing such a great job! To place an order and be upgraded to overnight shipping was such a pleasant surprise. Then when I had a problem - the customer service representative I spoke with was courteous, intelligent, and extremely helpful. I have shared my experience with many people already and will make sure to recommend you to many more. Thanks again."
, Feb 2, 2009
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