"I would like to thank you for the wonderful service we received with regard to the Heelys. When I first wrote, I was just hoping to get a different pair of wheels. What a surprise to open my email the next day and find several emails from Zappos responding to my email and advising me of a replacement. Sure enough, we received the replacement THE VERY NEXT DAY. And this time, the wheels snapped right in. We will be sending back the original pair this week. Your customer service has wildly exceeded my expectations. Whatever I can do to send business your way, I will! Thank you very much."
, Jan 22, 2007
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