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A Happy Zappos Customer Says:

"Dear Customer Service, I'm not sure why Zappos chose to ship my package as "Priority" (instead of "Standard"), but I'd like to extend a sincere "Thank You!" I looked for the item being shipped (an unusual X-Wide size) approximately six weeks ago, wanting it for my Dad for Father's Day. It was out of stock at that time, so I left my email address & a request to be notified when it was in stock again. When I received notice on June 17th that the shoes were in stock, I ordered them immediately. I decided to have them shipped directly to my Dad's address which, with standard shipping, would have arrived on Monday or Tuesday - after our "Father's Day" Get-Together/Celebration on June 21st. I even included a gift "note" with a little joke about the package's late arrival (could this be what prompted Zappos to speed up the delivery process?). Whatever the reason, the "special treatment" from Zappos regarding this particular order (shipping) is especially appreciated by this customer. Most likely, my Dad will receive his special-order shoes (very difficult to find, by the way) BEFORE Father's Day. Even if he doesn't, the attention to my order by your company confirms why I go to Zappos every time I have a "shoe" need (I am a returning customer)! Kudos to Zappos and ALL OF THEIR STAFF for continued outstanding performance... Sincerely, "

Valari R., Jun 18, 2009

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