"I had ordered shoes for my son directly from a shoe company and did not have a good experience with them so I canceled the order and told my son I was going to reorder with Zappos.com. My son was not happy because this meant that the shoes would not be arriving today as the other order would have. However, I called Zappos.com last night and placed the order around 4:30 pm CST and low and behold they are out on the truck for delivery to me TODAY!!!! I have already told 3 people TODAY about what you have done for me - I will continue to tell everyone I know to order only from Zappos.com YOU ROCK!! Continue the great customer service and I hope you grow and grow your business. Thank you very much! "
Ann B., Mar 9, 2009
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