"I just wanted to tell you that you are the best company I have ever dealt with, online or otherwise. Every aspect of your service is superb from easy ordering, ability to contact you, friendly, competent and helpful phone staff, prices (not to mention free shipping) to your easy return process when needed. I am telling everyone I know about Zappos.com. I just hope that this can be forwarded to someone in a position to appreciate how your customers feel. I do not always take the time to write comments like this, but this time I wanted to make the effort to commend Zappos and it's unsurpassed customer service. I was employed in an industry for 30 years where we prided ourselves in customer service, so I really appreciate this quality in a company. Thank You, "
Pamela W., Jun 12, 2006
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