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A Happy Zappos Customer Says:

"I work at the Chamber of Commerce in Lansdale, PA. We repeatedly hear that customer service is a dying art. Thank you so much for your quick & generous response to my problem with the Uggs purchase I made in December. I'm telling everyone who's listening about your great response & solution. My granddaughter was thrilled to be getting a replacement pair! According to her it was her favorite Xmas gift. Most of her friends already had Uggs & you know how important it is to be one of the group. I'm sending the original pair back today. Thank you again. "

Donna L. K., Feb 13, 2009

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