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A Happy Zappos Customer Says:

"As someone who orders a great deal of items over the internet, I consider myself "knowledgeable" on how most shipping works. I generally deal with some very good companies that make sure their goods are delivered promptly. Well, you folks have blown my regular expectations right out of the water. I ordered a pair of shoes from you at approximately 5:30pm mountain time on 11/10/08, asking for regular free delivery. I received the shoes at 2:15pm mountain time the next day (11/11/08)!!! That's less than 24 hours turn around!!! Although I don't expect that delivery will always be that quick, I do appreciate the extra effort you put in to impress a new customer. Outstanding customer service!!! Thanks, "

Tom M., Nov 9, 2008

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