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A Happy Zappos Customer Says:

"I just wanted to say thank you for the amazing experience I had. Yesterday I received a handwritten thank you note from a Zappos associate telling me she hoped that the new shoes I bought for my mother were a better fit than the ones I returned. To say the least, I was floored. I'm old enough to remember when customer service meant something in this country... before it was all about lowest price and unfulfilled promises. The fact that you are able to offer the incredible selection that you do along with better prices than anyone else I've found (not to mention free shipping both ways!) is reason enough to shop at Zappos.com. The unmatched level of customer service is the reason I have been telling everyone I know about Zappos. My mother has Alzheimer's Disease and I spend my days being frustrated in my attempts to make her life better. I cannot tell you how extremely moved I was to receive that note. Thank you all. Warm Regards, "

Steve L., Feb 3, 2008

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