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A Happy Zappos Customer Says:

"I felt it was my obligation to to share my personal experience with making a purchase from Zappos. One of my close friends told me about this website after I shared my desperation in trying to locate shoes in my size. I wear a 5 1/2 which is almost impossible to find in stores. I looked out of curiosity and was shocked to see how many selections Zappos offered in my size! I was absolutely thrilled. Then, after ordering I needed to return one pair and order another. I then remembered the reason I hated ordering online. It is always such a hassle to return things by mail or to make exchanges. Not with Zappos! I couldn't believe how simple the process was for me to make a return! I just really need to THANK YOU very much for caring about your customers! I will be ordering many times from Zappos and intend to share my experiences with my family and friends - especially the ones that have small feet like me! "

Kathy F., Mar 10, 2009

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