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"Dear Zappos, I just wanted to send an email to let you know that I'm super impressed that you are shipping out my order not only free but overnight! That is very impressive and I LOVE your customer service and focus! I must say that Zappos is definitely the best online company that I've ever dealt with and I'll continue to support your company by purchasing my shoes at Zappos. Thanks very much! Kind Regards, "
Cindy M., Jul 30, 2007
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