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A Happy Zappos Customer Says:

"Hello Customer Loyalty Team, I just wanted to commend you on your wonderful customer service. I am hesitant to order shoes online because returning things is such a hassle and then re-ordering, too. I am very impressed with how easy you have made this for me. I had to laugh when you apologized for making me wait six hours to have my email answered. I have waited a lot longer for more important things than shoes. I thank you for making this so easy. I will definitely order from you again and will tell my friends about the great experience. Thanks, "

Amy, Jan 18, 2008

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