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A Happy Zappos Customer Says:

"Dear Zappos, At some point it is going to have to come out. That is, I'm going to have to tell my wife about our love affair. You can't deny it! You treat me so well. I get frustrated at your petty mistake and you are so gracious in fixing my problem. It was a mere day that I had to wait to get my shoes. A day! This is uncanny in the online retail world, yet, you're so different. You don't blame me or accuse me, you don’t charge me or give me 1-800 numbers that I must call to dispute my claim. You simply coddle me into your loving arms and assure me that all is well and that I will be taken care of. I love you, Zappos, and it is more than evident that you feel the same about me. Please, we must break the silence, we must tell the world, including my wife, of our true love. Please, Zappos, let us run away together and be happy! You can sell me shoes and sweep me off my feet with your impeccable customer service, and I'll write you sweet Shakespearian sonnets and peer over your website until the sun peaks over the horizon. Zappos, I love you. Yours, "

Anthony R, Sep 27, 2007

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