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A Happy Zappos Customer Says:

"To whom it may concern: The service I received when I ordered a pair of shoes for my son from you was absolutely outstanding!! The shoes got to me in Okinawa, Japan via APO box and I couldn't have asked for better service. All of my friends who ordered from you highly recommended your service and they were right!! Thank you for being so quick to get me my order. My son will now have shoes to wear on Easter. The BX here tries it's best to provide everyone with what they need but finding shoes that I like and fit my children out here seems to be impossible. Your service took less than a week so now I don't have to deal with ugly ill fitting shoes! You have made my month. Please help other companies out there figure out how to send us stuff because you guys have it down. Shopping on line is a fifty fifty shot out here. Half of what you think you can order you can't because the company refuses to ship the other half takes two months to get here because they refuse to use priority mail. So more often than not we have been paying for shipping twice on most items we can't get shipped directly by having it sent to my mother in law and then she sends it on to us. Target for instance won't ship shoes or most of its clothes. As a military family that is living overseas it is very hard to shop and find items and it makes you even more home sick. Thank you for making it so much easier. Keep up the good work! I am going to recommend you to everyone I know! Heidi W. Air Force wife "

, Apr 11, 2007

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