"All too often, we take too much for granted here in the US. We are very free about expressing our frustration or complaints, but never take the time to sing our praises. Perhaps it was because I purchased a pair of boots from Zappos Couture yesterday, but my new shoes arrived today right after lunch - now that's real service with a SMILE! Packed exceptionally well but I only had enough time to try on one shoe!!! Back to work. I've not used Zappos all that much in the past, but you have an exceptionally large selection to chose from, the web site works great, and you keep customers well supplied with order updates. I'm impressed with your service philosophy and wanted to take the time to say THANKS! Missoula, MT"
Erling O, Aug 27, 2006
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