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A Happy Zappos Customer Says:

"I just have to say that I have had the best experience ever with all of the support/customer service personnel at Zappos. I recently ordered a pair of shoes. The wrong pair was delivered. No problem. I returned them and received a credit immediately. Then I waited for the correct ones to be returned. I was notified when they came in, but I didn't order them in time. So, I called and got great help in locating another pair that another customer was about to return. I was notified when they came in, ordered them right away, and got them a day later! And, they're perfect!!! I am so happy with my shoes, but even more so with the service I received. Never, ever, EVER have I been treated with so much genuine courtesy and professionalism. LOVE, LOVE, LOVE ZAPPOS!!!!! I just had to let it be known since we as a people, are more inclined to complain rather than commend. "

Contessa D., Aug 6, 2009

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