"Zappos customer service: Several months ago, after reading many positive Zappos customer reviews and reviewing Zappos excellent return policy, I reluctantly decided to purchase a pricey pair of mountaineering boots from Zappos rather than one of the many specialized and trusted mountain gear retailers I had used in the past. The boots arrived as described and sooner than expected. The boots performed perfectly during my expedition and I spread the good word about Zappos to my fellow climbers. Last night, I decided to purchase a new pair of mountain running shoes and remembering my previous experience, chose to order them from Zappos. Zappos upgraded my shipping free of charge and the shoes were on my feet a mere 13 hours after I clicked submit. This is truly exceptional customer service. I expect to use Zappos more frequently going forward and I will continue to spread the good word. Thanks, "
John, Jul 3, 2009
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