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A Happy Zappos Customer Says:

"To whom it may concern, I work in customer service and I know that pretty much all you ever hear is complaints and questions from customers. I just wanted to let all of the Zappos staff know that I am SO very pleased with the service that I have received. As if excellent selection, free shipping weren't enough, I was awaken this morning by a beautiful new pair of shoes less than 24 hours after I placed my order! Thank you all so much, you are definitely appreciated!!! "

Jessica B., May 28, 2008

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