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"To whom it may concern: You have, by far, the best people working for Zappos. I have yet to encounter a person that is not only professional, accommodating, patient, and more than that... everyone has a personality. This I appreciate. You are fortunate enough to have hired a staff that has the ability to "roll with the punches", laugh, and make a person feel great while maxing out their credit card!!!"
Katherine B., Dec 29, 2007
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