"For many years I served in a high customer service manager position for a highly respected nationwide corporation. Our primary objective was to provide extraordinary customer service to our customers. In my personal and professional opinion, Zappos far exceeds that!!! I have only been a Zappos customer since just before Christmas, but believe me, the service, quality, concern, genuine customer care and excellence are superb!!! Thanks to you and your marvelous customer service people for making my experience far more than pleasurable! Sincerely, "
Frank M., Feb 3, 2008
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