"I just had to contact you to tell you that your customer service is some of the BEST I have ever experienced. My latest order, placed yesterday, is scheduled to arrive today - with my request for upgraded shipping taken care of at no additional charge. My first order with Zappos resulted in a return but I called and the new shoes were shipped at no additional charge to me if I returned the pair that did not fit within 2 weeks - with free return shipping. I will continue to use Zappos as my first choice in online shoe shopping and will recommended your site to all. PLEASE keep up the great work in creating awesome customer experiences. It is refreshing, especially these days!!! "
Julie U., Feb 13, 2009
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