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A Happy Zappos Customer Says:

"I honestly did not think exchanging my daughter's shoes without a receipt would be so easy. Thank you for your excellent customer service and expedient service. I thought the new shoes would be sent after you received our return; however, just two days after talking to you they were on our doorstep! WOW - You go above and beyond. You have new lifetime customers! By the way, my daughter loves her new shoes!! Thank you ZAPPOS! "

Gina K., Feb 5, 2007

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